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FAQs

Returns and Exchanges

All made-to-order, customized, personalized, custom orders, or items on sale are non-refundable.

We accept returns on in-stock items only. You must contact us within 7 days of receipt and return the item within 14 days of receipt.

All made-to-order items or items bought during the holiday sale are non-refundable.

 

Warranty

We will repair and replace any loose or lost stones for the first 12 months after purchase, if it's due to craftsmanship. If prongs on a stone are broken (usually due to force or accident), we will repair and replace the stone for a small fee. After the first 12 months, we charge a small fee for repairs and replacements.

Any stones larger than 3mm will be repaired/replaced for a fee.

 

Layaways / Payment Plans

Yes, we offer layaways, aka payment plans, on all of our jewelry. We would ask that each of your payments is no less than $100 and the entire installment period is no more than 6 months. Contact us for details.

 

Gemstone Quality

We purchase all of our diamonds from reputable sellers. They are guaranteed to be conflict free by our suppliers.

Most of the melees (small size diamonds) are of SI/H quality. We can use higher grade diamonds in all of our jewelry for an extra cost. Contact us for details.

All of our gemstones are natural and earth-mined.

 

Custom and Personalized Orders

Most of our rings can be custom made with platinum, 14K gold, or 18K gold. Typically 18K gold will cost $50 more than 14K gold; platinum will cost $100 more. Contact us for details.

We can add engraving of 15 characters or less for free for most of our rings. It will be in standard font (Arial). If you need engraving that exceeds 15 characters, we will charge a modest $10 fee. You can including the engraving requirement in the note section when you purchase the ring. If you need to purchase an add-on, you can use this listing for the add-on cost: https://www.auroradesigner.com/products/custom-design-deposit

 

Sizing

If you need us to resize a ring due to incorrect sizing on your side, we will charge a $25 fee. We recommend that you have your finger sized at a local jewelry store or jeweler. We also offer ring sizing kits for a small fee.

We recommend using this chart for international ring size conversion: http://www.ringsizes.co/

 

Production Time

Production time varies depending on the specific item. Please refer to our general announced timeframe (usually listed at the top of each page). As with handmade items, sometimes things go wrong and we experience delays beyond the advertised production window. We will keep you updated at all times if we experience any delay.

If you need to receive the item by a specific date, please contact us before placing your order. Always include a note with the intended delivery date when you place your order, so we can mark it accordingly.