We generally have two types of products:
Ready-to-Ship Items - This is in stock and will ship within 2-3 days. If you requested to resize the ring, this will take 5 business days (roughly a week), after which the item will ship right away.
Made-to-Order Items - This is no in stock and we must create this item from scratch. Our current production time is 6-8 weeks. The item will ship once it is ready.
Our shipping system will send you a shipping notification via email once your item is packaged and ready to be shipped.
To check on the status of your order, we recommend that:
- If you registered an account on our website, log in to our website and check on the order status. If the item has shipped, the order will be marked as "Fulfilled" and a tracking number will be available on the order.
- If you do not see any shipping notification or need more information, please contact us at firstname.lastname@example.org, referencing your order number or your email address.